NHS Friends and Family Test (FFT)
Last Updated: Tuesday, 10 March 2026Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
| Responses | February 2026 | January 2026 | December 2025 |
| 1. Very Good | 39 | 38 | 32 |
| 2. Good | 5 | 5 | 5 |
| 3. Neither good nor poor | 1 | 0 | 2 |
| 4. Poor | 1 | 1 | 4 |
| 5. Very Poor | 1 | 1 | 4 |
| 6 Don’t know | 0 | 0 | 0 |
| Summary Scores | |||
| Positive | 94% | 96% | 79% |
| Negative | 4% | 4% | 17% |
| Neutral |
2% |
0% |
4% |
Comments received from FFT feedback
Below is a selection of comments that we have received in Friends and Family Test feedback:
-
- 'Very helpful young lady on reception and the doctor was very understanding.'
- 'My questions were answered fully. I was given time to discuss my concern and doctor was very helpful.'
- 'Lovely, cheerful receptionist. Mental health nurse was very understanding and had a plethora of information regarding services available to me to help me.'
- 'Staff are very efficient.'
- 'Very understanding and made me feel relaxed.'
- 'Very attentive doctor, listened to everything and very through checking over my daughter.'
- 'The doctor was very courteous and understanding, showed a high level of understanding, she put me at ease in a stressful time.'
- 'The nurse I went to see was excellent, she gave me all the information and advice to help me along with my health problems - thank you.'
Improvements made from Friends and Family test feedback:
We have made a number of improvements from feedback that we have received:
-
- You shared that you wanted better communication in relation to your GP Practice. We have introduced an new quarterly newsletter that is available on your practice website and printed copies in your practice. You can view the latest edition here:Dec Patient Newsletter Garston
-
You shared that you were unsure how to access online services on the practice website. We have created step by step guides on how to access online services through the practice website which is available on your practice website or as a printed copy in your practice: You can view the guide here:garston-how-to-access-online-services.pdf