NHS Friends and Family Test (FFT)

Last Updated: Friday, 16 October 2026

Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses	July 2026	August 2026	September 2026
1. Very Good	29	12	32
2. Good	4	0	6
3. Neither good nor poor	1	0	3
4. Poor	0	1	0
5. Very Poor	3	1	4
6 Don’t know	0	0	1
Summary Scores
Positive	89%	86%	83%
Negative	8%	14%	9%
Neutral	3%	0%	8%

Comments received from FFT feedback

Below is a selection of comments that we have received in Friends and Family Test feedback:

• 'Doctor was lovely and really understanding. The receptionist staff were very kind and efficient too.'
• 'Doctor Sandra so caring, friendly and understanding.Nothing too much trouble and so patience.Makes my surgery visit pleasant rather than a chore .Very happy with the service from Garston .Thank you.'
• 'Polite kind caring people and my visit was so helpful with support of me being particularly sited.'
• 'Excellent care from the doctor that saw us for our 6 week postnatal check. She was so kind, patient and caring towards both me and my son. It was a lovely checkup where we were made to feel very welcome.'
• 'The doctor was very thorough and patient with my grandson who came along with me.'
• 'The service was excellent.'
• 'Very polite staff, professionally ran clinic. Amazing doctors.'

Improvements made from Friends and Family test feedback:

We have made a number of improvements from feedback that we have received:

• • You shared that you wanted better communication in relation to your GP Practice. We have introduced an new quarterly newsletter that is available on your practice website and printed copies in your practice. You can view the latest edition here.

  • You shared that you were unsure how to access online services on the practice website. We have created step-by-step guides on how to access online services through the practice website which is available on your practice website or as a printed copy in your practice. You can view the guide here.